Friday, July 15, 2011

Poor Service—Served with a Smile

Periodically I encounter glitches while trying to publish posts on Lull. Usually this means I curse at Google, curse at myself, and sometimes step away from it all hoping time will heal whatever is broken.
Recently, Google stepped up its game by displaying this window (pictured above) when calamity starts to prevail. Look at it closely. Note that it merely states the obvious: Something’s wrong, they don’t know what or why, and that’s ALL they know.

But you know what? That’s okay. I’m grateful they bothered recognizing the problem at all. I don’t feel so alone in my misery, and the message curtails my stream of expletives. PLUS—and this is critical—that little broken-down robot makes me smile. His/her “cute” factor offsets all the frustration and anger I experience when errors occur.

Thank you, Google.

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